Assessment of Business Culture Impact on Process Management Implementation: Mediating Role of Emotional Intelligence

Milic JV, Radosavljevic M and Andjelkovic A

Published on: 2019-11-22


Business process management is a comprehensive, holistic management approach, which attractiveness has been growing, especially in this century. The extent to which this approach is present and successfully implemented depends on different factors. According to the most researches dealing with business process management, business culture is one of the critical factors. Without questioning this conclusion, the intention of this paper authors’ is to evaluate the mediating role of emotional intelligence on previously mentioned relationship between business process management and business culture. The main objective of the research is to identify whether emotional intelligence can accelerate positive correlation between the observed variables, business culture and business process management. In order to accomplish this objective and test defined hypotheses, based on sample of 66 units, authors used correlation and regression analysis, under the SPSS (Statistical Package for the Social Sciences) software. Final conclusion is that presence of emotional intelligence intensifies the relationship between business culture and business process management implementation success.