Factors Influence Tourist Satisfaction Visiting Taman Impian Jaya Ancol Jakarta Indonesia

Sulistiyo TD, Amrullah A and Suprina R

Published on: 2024-04-19

Abstract

This research aims to determine the influence of tourist attractions, facilities, and accessibility on tourist satisfaction. It uses a quantitative approach enriched with qualitative data and a survey method to understand tourists at Taman Impian Jaya Ancol. The main goal is to increase visitor satisfaction using questionnaires administered during and after the visit. Accidental Sampling was used with a sample of 100 respondents.Taman Jaya Ancol offers a variety of entertainment and exciting activities, significantly influencing visitor satisfaction. With facilities such as Dufan, SeaWorld, and Atlantis Water Adventure and good accessibility, a satisfying experience for tourists is guaranteed. To increase satisfaction, managers need to balance the number of attractions with the quality of facilities and accessibility, ensuring a seamless experience for visitors.